| |
Sept |
Oct |
Nov |
Dec |
Jan |
Feb |
Mar |
Apr |
May |
June |
July |
Aug |
Sept |
Total |
|
|
| Phones |
4042 |
2275 |
1769 |
1170 |
2719 |
1553 |
1648 |
1457 |
1787 |
1783 |
1802 |
1846 |
3494 |
27345 |
|
| Web Form |
319 |
210 |
168 |
84 |
378 |
192 |
218 |
174 |
157 |
68 |
75 |
86 |
190 |
2319 |
|
| AskITS
escalations |
|
|
|
|
|
|
|
|
|
107 |
83 |
81 |
240 |
511 |
|
| Drop In |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
68 |
115 |
100 |
118 |
446 |
847 |
|
| Chat |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Totals |
4361 |
2485 |
1937 |
1254 |
3097 |
1745 |
1866 |
1631 |
2012 |
2073 |
2060 |
2131 |
4370 |
31022 |
|
|
| AskITS |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
2044 |
2227 |
2412 |
2081 |
2225 |
2354 |
3373 |
16716 |
|
|
|
|
|
Contact |
2006/2007 |
2007/2008 |
2008/2009 |
2009/2010 |
|
|
|
|
|
|
|
Phones |
27345 |
|
|
|
|
Web Form |
2319 |
|
|
|
|
AskITS Esclations |
511 |
|
|
|
|
Drop In |
847 |
|
|
|
|
|
|
|
|
|
|
AskITS |
16716 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|