E-Mail and Calendar Issues

Problem Description

Editing a Reocurring Event using calendar extension software such as Lightning or Oracle Connector for Outlook can cause duplicate or missing events within the series.

Workaround

Minimize the usage of reocurring events by using copy/paste or clone event features. If an event in the series needs to be changed; As the organizer do not move or delete a single instance instead create a new single instance of the event. If there are significant changes in attendee list or date/time of the standard meeting delete the entire series and start over.

Problem Description

The weekly calendar prints in agenda not block style, providing limited usefulness

Workaround

Explore the print screen options of your operating system or web browser.

Problem Description

When trying to process the notification message from spamtrap@uwo.ca using the mail client, Thunderbird ver. 3 you receive the message 'Parameter Problem - Your request could not be processed'. This is not a problem with the notification message but with the mail client, refer here for more information.

Workaround

Individuals can accept or reject message in their SpamTrap through the web mail interface, http://mail.uwo.ca or by following the instructions posted here.

Problem Description

If you have upgraded to Thunderbird 5.0 the latest release of Lightning 1.0b4 doesn't work. Individuals see a warning triangle and "The calendar xxx is momentarily not available" when I try to view the Wcap calendar.

Workaround

We recommend avoiding the upgrade to Thunderbird 5.0 until an official release has been made to Lightning which includes a fix for this bug is released. Refer to the bugzilla forum pages for additional details.

Updates

The calendar project team for Mozilla, Lightning have released an updated version 1.05b to fix the compatibility issues.
Issue Closed; 2011-08-02

Problem Description

Owners require explicit read/write permission in addition to ownership in order to create events. This requires adding a second permission entry (eg. one for "owner" and another for "read/write"). Within the resource calendar sharing dialog, users who are owner and have any other permission are listed only with the "other" permissions and not as owners. If this dialog is saved, those users lose ownership permission.

Workaround

Owners will need to chose between following the recommendations layed out by ITS for booking a resource calendar or lose the ability to set permissions independantly and have to contact ITS to perform this task.

Updates

A patch has been applied to the server that has since fixed the problem. Owners no long require explicit read/write permission in addition to ownership in order to create events.
Issue Closed; 2011-07-12

Problem Description

Convergence is not accessible using Google's web browser, Chrome. The supported browsers are Firefox 3 +, Internet Explorer 7 + and Safari 4 +.

Workaround

The next version of the Convergence software is expected to include a fix which should allow Convergence to function under Chrome. However, it will still not be considered an officially supported browser.

Updates

While it still isn't officially supported, Google Chrome will now successfully launch Convergence. Individuals are still presented with a warning message stating "...you may not get the full functionality." However, we have not heard of or experienced any limitations.
Issue Closed; 2011-03-28

Problem Description

Isolated reports from individuals trying to access web mail repeatedly being directed back to the log in screen or session timing out immediately after log in.

Workaround

Limited success has been seen using standard browser troubleshooting methods such as;

• Clear Browser Cache, History or Temporary Internet Files
• Enable Cookies and JavaScript
• Update Bookmarks - replace them with http://mail.uwo.ca
• Reset Browser back to Default Settings

Alternatively, there have been no reported cases of problems with Firefox. Refer here for additional information on Firefox including a free download of the application.

Updates

Upon further investigation the problem has been identified as an incorrect system date/time.
Issue Closed; 2010-04-06

Problem Description

When using the Outlook Connector to book a meeting and check an attendees' availability no information is available to help select a date/time that does not conflict with other appointments or meetings they may have.

Workaround

Use webmail or thunderbird/lightning to check for an individuals’ calendar availability. Alternaitvely use notes to explain current situation asking attendees to use e-mail to propose new date/time as needed.

Updates

Problem Description

Cannot create a reoccurring event using End: End By {date}, no error is presented but the event will not display.

Workaround

Use the feature End: End After {x} Occurences, to create your reoccurring event

Updates

Problem Description

When composing a message in CE with FireFox the message formatting option cut, copy and paste are not available.

Workaround

Use the keyboard equivalents:

• Cut: ctrl+x
• Copy: ctrl+c
• Paste: ctrl+v

or right click on the selected text and use the dropdown menu.

Updates

Problem Description

CE and LibX, library plugin application on Firefox ver 3.5 produce a java error. Refer here for more information.

Workaround

Currently there is no fix. LibX software developers have been notified of the problem. If you'd like to use both LibX and Communications Express, the current solution is to use a different browser for each.

Updates

CE has been replaced with Convergence. There is a more recent version of Firefox that is compatible with CE.
Issue Closed; 2010-10-19