Western Calendar System
This page is a work in progress. It currently contains information pertaining to the calendar server upgrade. It will be updated and expanded upon over the coming weeks.
Assistance (Post Migration)
Please contact your local IT support, the ITS HelpDesk or the project team directly at WesternCalendarUpgrade@uwo.ca if you have any questions or concerns. However there are a few items for your consideration:
- Remember that historical calendar data older than 18 months (October 1, 2010) was not migrated. If you wish to refer to items older than this, you may access a read-only copy of the old calendar system. Please note that this read only access will only be available until November 30, 2012.
- Did you receive this message?
"Further to our initial communication Western Calendar Server Upgrade, the date of the upgrade has been set for the weekend of May 25, 2012. Most of the calendar content will migrate successfully. However, there are a few events in individuals calendars that will not migrate without some assistance..."
If so then it is possible that the missing content falls under one of two migration exceptions:
| Problem |
Description |
Resolution |
| missing attachments |
The migration tools could not successfully migrate an event if it contained an email attachment. A decision was made to strip all the attachments prior to migration rather than lose the event details.
|
Reference the read only version of the old calendar system and gather the event details, then contact the project team directly at WesternCalendarUpgrade@uwo.ca for assistance with retrieving the missing email attachment. |
| missing recurring events |
This is a result of editing a single instance within a series of Recurring Events as outlined here: http://www.uwo.ca/its/email/issues.html. It should be noted that this was a "known issue" before the Calendar Server Upgrade. |
Reference the read only version of the old calendar system and gather the event details. Identify the pattern and timeline of the recurring meeting. Check for other events in the series that might have been changed and recreate the event as described here.
|
Please note: If you encounter discrepancies with your calendar not related to the scenarios noted above, please reference the read only version of the old calendar system to gather the necessary details in order to recreate the event on the new version of the calendar. If you require further assistance, please contact your local IT support or the ITS Help Desk. If needed they will escalate the issue to the Calendar upgrade project team.
Thank you for your cooperation as we work through this upgrade process.
Client To-Do List (Time Line)
Post Migration CheckList - May 28, 2012
If you need to know where that early morning meeting is but you don't have time to reconfigure your existing access don't panic. You can reference your calendar from the web using Convergence, http://mail.uwo.ca
- Try to create, delete or modify an event. Unless you are using Convergence you should receive an error to the effect that you don't have proper permissions.
Outlook Connector Users
- Refer to the Troubleshooting Outlook Connector document to verify your system has been upgraded.
- Proceed to the section on Check the Outlook Connector version you are running is 7.3.120.3,
- If correct proceed to the section on Updating the Calendar Server.
- If not correct refer to the Upgrade documentation
Thunderbird & Lightning Users
NotifyLink Users
- On a BlackBerry device: Select the NotifyLink icon. Click the menu button and select OTA/PIM Load.
- On an iOS device: refer to documentation here: http://www.uwo.ca/its/accounting/official-email/its-account/native_calDAV_support.html
- On an Android device with TouchDown: Open the TouchDown Calendar menu and select Refresh All. Wait for the synchronization to complete.
- On an Android device using a native ActiveSync client: Perform a refresh of your calendar data from the calendar application menu.
Make sure your access has been reconfigured correctly. Create a couple of test events; one on the web using Convergence and the other from your preferred calendar software. Then cross reference the two to make sure the events are sync'd between the two programs. If you receive any errors while creating the event and/or the events don't sync as expected contact your local IT support, the ITS HelpDesk or the project team directly at WesternCalendarUpgrade@uwo.ca
What's New!!
You will be able to access your Western calendar from almost any calDAV compliant calendar program. The primary benefit will come to anyone running a Mac. You will be able to configure your iCal to access your Western calendar.
For specific documentation on how to connect to Western's Calendar server refer to our HDI Calendar documentation
Some people might lose their access to subscribed calendars. You can only search/subscribe for calendars that you have at minimum Read share permissions for. It should be noted that documentation stated this even before the Calendar Server Upgrade. However it is only now, after the Calendar Server Upgrade that this is properly being enforced across all calendar software.
To correct this you can approach the owner of the calendar you were subscribed to and ask that they grant you the necessary permission. Alternatively you will need to change your behavior and start to use the check availability features when trying to determine someones free/busy time for meetings.
The calendar permissions have not changed. The settings were carried over from the previous calendar system. However, the display of permissions has been split into two separate section; share and privacy settings.
Share Permissions
The share permissions are used to extend; read, read + write, manage and none to other members of the university community. The default share permissions for new users are set as follows:
Privacy Settings
The Privacy settings are used to extend; check availability, invite, manage and none to other members of the university community. The default privacy settings for new users are set as follows:
This is a task performed by the Administrative Assistant on behalf of a Supervisor or resource calendar.
From your calendar
Note: If you try and manage the privacy settings while highlighted on the Supervisor or resource calendar the settings will be unavailable/grayed out.
From the top left hand corner select the Calendar Properties
From the drop down menu
Select Privacy Settings
Select the Address Book to switch to the account you are going to manage the privacy settings on.
From the Address Book window
Enter the First & Last Name in the Display Name Search field
Select the radial button for the individual you are looking to manage the privacy settings for.
Select Add
Modify the permissions as necessary
Select the +/- symbols if you are looking to add/remove the user permission list
Select Save
