How Do I ...Install Trend OfficeScan 7.3 on Windows XP SP2 using Internet Explorer 5 or Higher



This document outlines the procedure for installing Trend OfficeScan 7.3 on a PC running Windows 9 XP SP2 using Internet Explorer 5 or higher. Installation on different versions of Windows using a previous version of Internet Explorer may appear somewhat differently than the screen shots, but the process will be so similar that this document can be used as a guide for those setups as well.

If you wish to install Trend OfficeScan on a Windows based server running Windows NT/2K/2K3, please contact the helpdesk for assistance.

Mozilla Firefox (or any other browser) cannot be used to install Trend OfficeScan due to the ActiveX Controls that are required during the installation process.

Currently there is no version of Trend OfficeScan for the Macintosh OS or for Linux based PCs.

Getting Started

To help facilitate the use of the Trend OfficeScan console, it is recommended to include the URL shown below in Figure 1 to the list of Trusted Websites in Internet Explorer.


Installing Trend OfficeScan 7.3

Using Internet Explorer, browse to You will be automatically redirected to the download site. You may be presented with a certificate warning. This is just saying that the certificate was not issued by a trusted site. In fact, the certificate was issued by the UWO certificate authority. To proceed, click on the option that allows you to continue to the website.

When you browse to the OfficeScan client installation page for the first time, you will need to install the OfficeScan Add-On as shown in figure 2

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To install the required add-on, click on the message bar at the top of the Internet Explorer window and click the option to install the ActiveX control. This will display the dialog box shown below (figure 3).

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You have 2 options here: to simply accept this ActiveX control, or to accept all ActiveX controls from Trend Micro. If you choose to simply accept this ActiveX control, you will have to do this step 3 more times, as more controls are required later in the installation procedure. Once you click the “Install Now” button as seen in Figure 2, the installation procedure loads 3 pages, each one requiring a different ActiveX control for which you will have to click the button to allow Internet Explorer to install. If you choose the option to allow all ActiveX controls from Trend Micro, this process will be seamless and you will proceed directly to Figure 5 below.

Once you have clicked the “Install” button, you will see the following page displayed (see figure 4 below.) It is the same as Figure 2, except that the “Install Now” button is enabled now that the required Add-On has been installed.

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Click the “Install Now” button to proceed with the installation.

At this stage of the installation, the application is contacting the main Trend console and requesting the installation files.

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You may be prompted to allow Internet Explorer to install an ActiveX control from Trend Micro. If you did not choose to “Always install software from ‘Trend Micro, Inc.’” (as seen in Figure 3), you may have to do this step 3 times at this point.

Once the required Add-Ons have been loaded by Internet Explorer, you will see the following dialog box (figure 6)

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This diagram indicates the overall progress of the installation. The progress status indicator will indicate the status of the current component being downloaded and installed.

When all files are copied and the application is installed, you will see the following screen indicating successful installation of Trend OfficeScan. (figure 7)

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 You should also see the Trend OfficeScan icon in the system tray (figure 8) generally located in the bottom right corner of the screen. The Trend OfficeScan icon is the round blue icon with the heartbeat symbol.

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 It is recommended that you turn off and disable the OfficeScanNT Personal Firewall service on your PC. This component of OfficeScan is not being centrally managed by the OfficeScan console. In its default configuration, it allows all traffic to go to and from your PC.

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The OfficeScanNT Personal Firewall service can be stopped and disabled using the Computer Management console as depicted above in Figure 9. Note the other two OfficeScan services that are installed, namely the OfficeScanNT Listener service and the OfficeScanNT RealTime Scan service.

Configuring Windows Firewall Exceptions

Now that Trend OfficeScan has been successfully installed, the final step in this process is to configure the windows firewall for the Trend OfficeScan client application and the Trend OfficeScan listener port. This step is only for those systems running the Windows Firewall on Windows XP SP2 or Windows Server 2003 SP1.

To configure the Windows XP SP2 firewall, first confirm that it is turned on. This can be determined by launching the Windows Firewall control panel applet as seen below in Figure 10.

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Once Trend OfficeScan is installed, you will need to configure firewall exceptions for both the Trend OfficeScan client and the Trend OfficeScan listener. As shown here in Figure 11, viewing the Exceptions tab indicates that these are not configured as part of the default installation.

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The first exception that we will have to configure is for the OfficeScan client program.

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To add an exception for a program, click the button labeled “Add Program” (figure 11).

After a default installation of Trend OfficeScan, the OfficeScan Client will appear in the list of installed applications. Scroll down and select “OfficeScan Client”, then click the ‘OK’ button.

At this point, the application should appear in the list of exceptions, as seen below in Figure 14

The second exception that we will have to configure is for the OfficeScan Listener port.

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To add an exception for a specific port, click on the button labeled “Add Port” (figure 11).

In the text box labeled ‘Name’, type in … OfficeScan Listener

In the text box labeled ‘Port number’, type in … 34270

Be sure that the TCP is selected as the port type. Click the ‘OK’ button to create the exception.

At this point the port exception should appear in the list of exceptions, as seen below in Figure 14

Confirm that both exceptions were added and that they are active. Active exceptions are indicated by the check mark in the box beside the exception.

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This shows the final configuration of the Windows Firewall exceptions, with the exceptions for both the OfficeScan Client application and the OfficeScan Listener port.

Click ‘OK’ to close the Windows Firewall dialog box.


Disclaimer: The provided instructions are for information purposes only. Neither The University of Western Ontario nor the Division of Information Technology Services assume any responsibility for loss of use or damage to a computer system (including any data or software contained within the computer system) which is the result (directly or indirectly) of the application of these instructions. Any problems, questions or concerns not addressed by these instructions should be directed to the vendor and/or the manufacturer and not to The University of Western Ontario or any of its employees or incumbents.

©2010, The University of Western Ontario. Permission is granted to copy in whole or in part provided that due credit is given to the authors, Information Technology Services, and The University of Western Ontario.

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