How Do I... MyVlab Java 7 update 4 issue at login 

If you are experiencing problems with MyVlab from a recent Java update, there are two options available to fix this issue.  The following documentation is based on Windows XP e.g. screen shots.

• Install the Secure Global Desktop Client   
• Downgrade your version of Java

SGD Client Installation

Symptoms:

• MyVlab is unable to start and is stuck at the loading screen. 

Resolution:

1. Open your browser and enter:  https://ssgd.uwo.ca/installic_en.html
2. Click Download the Secure Global Desktop Client for Microsoft Windows.
    
3. Click Run in the file download prompt.
4. Once download is finished, click Next, Next, and Install in the installation wizard.
    
5. When installation is complete, launch the Login application under Oracle Secure Global Desktop from your Start Menu. 
    
6. You will need to configure the setting Server URL to https://ssgd.uwo.ca/sgd
   
   
7. Click Connect.
8. Your default browser should open MyVlab.
9. Click Yes when asked “Do you wish to connect to this server?”
    
10. MyVlab should now work as expected.

    ***For future use, start MyVlab from your computer’s start menu using the Login application. *** 

Downgrade Java 

Symptoms:

• MyVlab is unable to start and is stuck at the loading screen. 

Resolution:

1. Check if your computer is running Java update 4.
   -  In Windows XP, click Start > Control Panel > Add or Remove Programs
    
2. Scroll down to find Java (TM)
    
3. If your Java (TM) is version 7 update 4, click the Remove button to uninstall it.
4. Click “Yes” on the prompt “Are you sure you want to remove Java (TM) update 4…”.
5. Download Java 6 update 32 
   1. For Windows 32-bit click here. 
   2. For Windows 64-bit click here.
6. Locate and run the downloaded file, then click Install on the welcome screen.
     
7. After installation of Java 6, MyVlab should work as expected.