How Do I ... Secure My Email Credentials
Contents
Introduction
In accordance with section 19.0 - RESPONSIBILITIES OF SERVICE PROVIDERS of Western's E-Mail policy ITS plans to discontinue support for insecure email protocols in favor of SSL/TLS and Authenticated SMTP on December 31, 2009. To avoid interruption in service, this document has been created to assist individuals in reconfigure some of the more popular email clients. If your client is not listed in this document please contact the ITS HelpDesk for additional assistance, however bear in mind that some legacy versions and/or email clients may not support the use of these new security features.
These instructions will only protect your username and password, but will not encrypt the contents of emails that you send or receive across the internet. Email communication should always be considered "as secure as sending a postcard."
Please Note: The following instructions are based on the ITS recommended imap protocol. If you are using POP as your incoming mail protocol, whenever you see the number "993" in the following documentation, use the number 995 instead. If you're having trouble sending mail but you've confirmed that encryption is active for SMTP in your mail client, try changing the port number for the outgoing mail server (SMTP) to 587 or 465.
Entourage
While in Entourage,
Select Tools... Accounts
Double-click on your Western Email Account
Select Click here for advanced receiving options button
Select This IMAP service requires a secure connection (SSL)
Verify the IMAP port: 993
Select Close
Select Click here for advanced sending options button
Select SMTP service requires secure connection (SSL)
Select Override default SMTP port
Enter the port number to 587
Select SMTP Server requires Authentication button
Select Use same settings as receiving mail server
Select Close
Select OK and Close to record changes made in preferences
MAC Mail
While in the mail application
Select Mail... Preferences
If you have more than one mail account make sure to highlight the one associated with your Western email
From the Account Information tab.
Select Edit Server List from the ‘Outgoing Mail Server (SMTP)’ drop-down menu
Select Advanced
If you have more than one outgoing mail server make sure to highlight the one associated with your Western email
Select Use Secure Sockets Layer (SSL)
From the Authentication drop-down menu
Select Password
Select OK
Select the Advanced tab
Select Use SSL
Verify the Port is 993
Select Close and Save to record changes made in preferences.
Outlook 2007
While in the mail application
Select Tools... Account Settings...
Select Change
If you have more than one mail account make sure to highlight the one associated with your Western email
Select More Settings...
Select the Outgoing Server tab
Select 'My outgoing server (SMTP) requires authentication'
Make sure the radial button 'Use same settings as my incoming mail server' is selected
Select the Advanced tab
Make sure that 'Incoming mail (IMAP)' is set to 993
Select SSL from the 'Use the following type of encrypted connection' drop down menu
Make sure that 'Outgoing Mail (SMTP)' is set to 587
Select Auto 'Use the following type of encrypted connection' drop down menu
Select OK
Select Test Account Settings ...
Select Close... Next... Finish... Close
Outlook 2003
While in Outlook 2003
Select Tools... E-Mail Accounts.
Ensure the radial button View or change existing e-mail accounts is select
Select Next
If you have more than one mail account make sure to highlight the one associated with your Western email
Select Change
Select More Settings...
Select the Outgoing Server tab
Select 'My outgoing server (SMTP) requires authentication'
Make sure the radial button 'Use same settings as my incoming mail server' is selected
Select the Advanced tab.
Under Incoming mail (IMAP), make sure 'This server requires a secure connection (SSL)' is checked.
Make sure that Incoming mail (IMAP) is set to 993
Under Outgoing Mail (SMTP), make sure 'This server requires a secure connection (SSL)' is checked.
Make sure that Outgoing Mail (SMTP) is set to 465
Click OK... Next... Finish
Outlook Express
While in Outlook Express
Select Tools... Accounts
Select the Mail tab
Select Properties
If you have more than one mail account make sure to highlight the one associated with your Western email
Select the Servers tab.
Under Outgoing Mail Server, Make sure that My server requires authentication is checked.
Select Settings
Make sure that Use same settings as my incoming mail server is selected.
Select OK
Select the Advanced tab.
Under Outgoing Mail (SMTP), make sure 'This server requires a secure connection (SSL)' is checked.
Make sure that Outgoing Mail (SMTP) is set to 465
Under Incoming mail (IMAP), make sure 'This server requires a secure connection (SSL)' is checked.
Make sure that Incoming mail (IMAP) is set to 993
Select Apply... OK... Close
Thunderbird
These Settings work for both Thunderbird and Mozilla Mail
While in the mail application
Select Tools... Account Settings...
If you have more than one mail account make sure to highlight the one associated with your Western email
Select Server Settings
Under Security Settings select SSL
Make sure the port is set to 993
From the left side Select Outgoing Server (SMTP).
Select Edit
Make sure the Server Name is set to: smtp.uwo.ca
Set the port to 587
Make sure User name and password is checked.
Make sure your UWO user name is entered in the User Name field.
Under Use secure connection select Start TLS or TLS, if available.
Click OK... OK
Windows Mail
These Settings work for both Windows Mail and Windows Live Mail
While in the mail application
Select Tools... Accounts
If you have more than one mail account make sure to highlight the one associated with your Western email
Select Properties
Select the Servers tab.
Under Outgoing Mail Server, Make sure that My server requires authentication is checked.
Select Settings
Make sure that Use same settings as my incoming mail server is selected.
Select OK
Select the Advanced tab.
Under Outgoing Mail (SMTP), make sure 'This server requires a secure connection (SSL)' is checked.
Make sure that Outgoing Mail (SMTP) is set to 465
Under Incoming mail (IMAP), make sure 'This server requires a secure connection (SSL)' is checked.
Make sure that Incoming mail (IMAP) is set to 993
Select Apply... OK... Close
Disclaimer: The provided instructions are for information purposes only. Neither The University of Western Ontario nor the Division of Information Technology Services assume any responsibility for loss of use or damage to a computer system (including any data or software contained within the computer system) which is the result (directly or indirectly) of the application of these instructions. Any problems, questions or concerns not addressed by these instructions should be directed to the vendor and/or the manufacturer and not to The University of Western Ontario or any of its employees or incumbents.
©2010, The University of Western Ontario. Permission is granted to copy in whole or in part provided that due credit is given to the authors, Information Technology Services, and The University of Western Ontario.
