Finding Your Way

How Do I ... Secure My Email Credentials

Contents

Introduction

In accordance with section 19.0 - RESPONSIBILITIES OF SERVICE PROVIDERS of Western's E-Mail policy ITS has discontinued support for insecure email protocols in favor of SSL/TLS and Authenticated SMTP from off campus.  ITS is taking additional steps to improve the security of Western's email system.  Email clients on Western's wireless network will soon be required to authenticate when sending email.  To avoid interruption in service, this document has been created to assist individuals in reconfigure some of the more popular email clients. If your client is not listed in this document please contact the ITS HelpDesk for additional assistance, however bear in mind that some legacy versions and/or email clients may not support the use of these new security features.

These instructions will only protect your username and password, but will not encrypt the contents of emails that you send or receive across the internet. Email communication should always be considered "as secure as sending a postcard."

Please Note: The following instructions are based on the ITS recommended imap protocol. If you are using POP as your incoming mail protocol, whenever you see the number "993" in the following documentation, use the number 995 instead. If you're having trouble sending mail but you've confirmed that encryption is active for SMTP in your mail client, try changing the port number for the outgoing mail server (SMTP) to 587 or 465.

Entourage

While in Entourage,

Select Tools... Accounts

Double-click on your Western Email Account

Select Click here for advanced receiving options button

Select This IMAP service requires a secure connection (SSL)

Verify the IMAP port: 993

Select Close

Select Click here for advanced sending options button

Select SMTP service requires secure connection (SSL)

Select Override default SMTP port

Enter the port number to 587

Select SMTP Server requires Authentication button

Select Use same settings as receiving mail server

Select Close

Select OK and Close to record changes made in preferences

iPhone (iOS - mobile devices)

Tap Settings

Tap Mail, Contacts, Calendars

Tap the UWO account

Tap the UWO email address

Scroll down and Tap smtp.uwo.ca

Tap the Primary Server in order to edit the smtp server

Ensure Use SSL is ON

Ensure Authentication is Password

Ensure Server Port is 587

Tap Done

Tap Account

edit SMTP settings

IMAP Settings

Tap Advanced

Scroll down to Incoming Settings

Ensure Use SSL is ON

Ensure Authentication is Password

Ensure Server Port is 993

Tap Account

edit IMAP settings

Tap Done

Android 2.x

While in your email application,

Open menu > more > Settings

Select Account settings (this should show your Western Email Address)

tap next

Under Security type select SSL

Under Server port enter 993

tap next

Check the box that says "Login Required"

Under Security type select TLS

Under Server port enter 587

tap next

tap Finish Setup

Android 4.x

Open up your Device Settings

Select Accounts & sync

Select your Western IMAP account

Select Account settings

Select Incoming settings under Server settings

under security type select SSL/TLS

ensure the port is 993

select done

Select Outgoing settings under Server settings

Under Security type select STARTTLS

ensure the port is 587

ensure the "Require sign-in" box is checked

select done

MAC Mail

While in the mail application

Select Mail... Preferences

If you have more than one mail account make sure to highlight the one associated with your Western email

From the Account Information tab.

Select Edit Server List from the ‘Outgoing Mail Server (SMTP)’ drop-down menu

Select Advanced

If you have more than one outgoing mail server make sure to highlight the one associated with your Western email

Select Use Secure Sockets Layer (SSL)

From the Authentication drop-down menu

Select Password

Select OK

Select the Advanced tab

Select Use SSL

Verify the Port is 587

Select Close and Save to record changes made in preferences.

 

Outlook 2007

While in the mail application

Select Tools... Account Settings...

Select Change

If you have more than one mail account make sure to highlight the one associated with your Western email

Select More Settings...

Select the Outgoing Server tab

Select 'My outgoing server (SMTP) requires authentication'

Make sure the radial button 'Use same settings as my incoming mail server' is selected

Select the Advanced tab

Make sure that 'Incoming mail (IMAP)' is set to 993

Select SSL from the 'Use the following type of encrypted connection' drop down menu

Make sure that 'Outgoing Mail (SMTP)' is set to 587

Select Auto 'Use the following type of encrypted connection' drop down menu

Select OK

Select Test Account Settings ...

Select Close... Next... Finish... Close

Outlook 2003

While in Outlook 2003

Select Tools... E-Mail Accounts.

Ensure the radial button View or change existing e-mail accounts is select

Select Next

If you have more than one mail account make sure to highlight the one associated with your Western email

Select Change

Select More Settings...

Select the Outgoing Server tab

Select 'My outgoing server (SMTP) requires authentication'

Make sure the radial button 'Use same settings as my incoming mail server' is selected

Select the Advanced tab.

Under Incoming mail (IMAP), make sure 'This server requires a secure connection (SSL)' is checked.

Make sure that Incoming mail (IMAP) is set to 993

Under Outgoing Mail (SMTP), make sure 'This server requires a secure connection (SSL)' is checked.

Make sure that Outgoing Mail (SMTP) is set to 465

Click OK... Next... Finish

Outlook Express

While in Outlook Express

Select Tools... Accounts

Select the Mail tab

Select Properties

If you have more than one mail account make sure to highlight the one associated with your Western email

Select the Servers tab.

Under Outgoing Mail Server, Make sure that My server requires authentication is checked.

Select Settings

Make sure that Use same settings as my incoming mail server is selected.

Select OK

Select the Advanced tab.

Under Outgoing Mail (SMTP), make sure 'This server requires a secure connection (SSL)' is checked.

Make sure that Outgoing Mail (SMTP) is set to 465

Under Incoming mail (IMAP), make sure 'This server requires a secure connection (SSL)' is checked.

Make sure that Incoming mail (IMAP) is set to 993

Select Apply... OK... Close

Thunderbird

These Settings work for both Thunderbird and Mozilla Mail

While in the mail application

Select Tools... Account Settings...

If you have more than one mail account make sure to highlight the one associated with your Western email

Select Server Settings

Make sure the port is set to 993

 Under Security Settings

From the  drop down menu Connection security:

Select SSL/TLS

From the  drop down menu Authentication method:

Select Normal password

From the left side Select Outgoing Server (SMTP)

If you have more than one mail account make sure to highlight the smp service associated with your Western email e.g. smtp.uwo.ca

Select Edit

Set the port to 587

Under Security and Authentication

From the drop down menu Connection security:

Select SSL/TLS

From the  drop down menu Authentication method:

Select Normal password

Enter your user Id

Click OK... OK

Windows Mail

These Settings work for both Windows Mail and Windows Live Mail

While in the mail application

Select Tools... Accounts

If you have more than one mail account make sure to highlight the one associated with your Western email

Select Properties

Select the Servers tab.

Under Outgoing Mail Server, Make sure that My server requires authentication is checked.

Select Settings

Make sure that Use same settings as my incoming mail server is selected.

Select OK

Select the Advanced tab.

Under Outgoing Mail (SMTP), make sure 'This server requires a secure connection (SSL)' is checked.

Make sure that Outgoing Mail (SMTP) is set to 465

Under Incoming mail (IMAP), make sure 'This server requires a secure connection (SSL)' is checked.

Make sure that Incoming mail (IMAP) is set to 993

Select Apply... OK... Close
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