How Do I ... Setup iPhone (iOS - mobile devices) for Western Email

Contents


Introduction

This procedure will outline the configuration required for the i{Pad, Phone and Touch} devices to access your Western email account.

Procedure

Option 1

If you already have your Western email account configured on your computer you may want to consider using iTunes to sync these account settings with your i{Pad, Phone and Touch}, refer to Apple Support page for further details.

Option 2

Ensure your Western Identity is activated and synchronized before proceeding. Please review http://www.uwo.ca/its/identity/synchpw.html. Please wait 15 minutes before proceeding, if you synchronized your password recently.

Fig 1. Tap Settings icon on the Home screen

settings


Fig 2. Scroll down and tap Mail, Contacts, Calendars

mailcontactscal

 

Fig 3. Tap Add Account

addaccount

 

Fig 3b. Tap Other

Add Account Other

Fig 4.  Tap Add Mail Account

confirm

 

Fig 5. Enter your firstname and lastname, as you wish it to appear on your emails in the Name section

Enter your Western email address in the Address section (eg. userid@uwo.ca)

Enter your Western Identity password in the Password section

Note: If you are running the current version of firmware, your password letter will display momentarily as you type (so you can verify it is correct)

Enter Description as UWO IMAP

Tap Next

Address

 

Fig 6. Ensure IMAP is selected at the top of the configuration screen 

imap

 

Fig 7. Scroll to the Incoming Mail Server Section.

Tap Host Name and enter imap.uwo.ca

Tap User Name and enter your Western Identity user id

Tap Password and enter your Western Identity password

Note: If you are running the current version of firmware, your password letter will display momentarily as you type (so you can verify it is correct)

incoming

 

Fig 8. Scroll down to the Outgoing Mail Server section

Tap Host Name and enter smtp.uwo.ca

Tap User Name and enter your Western Identity user id

Tap Password and enter your Western Identity password

Note: If you are running the current version of firmware, your password letter will display momentarily as you type (so you can verify it is correct)

Tap Next

incoming


Fig 9. Your information will be verified.  

verifying setup

Fig 10. Once completed tap Save

saving UWO email setup

Congratulations! your device is now configured to access your Western email. 

Encrypted/Secure Email

If your device isn't running the latest updates you may need to manually configure the IMAP and SMTP servers to connect using encrypted/secure protocols.  Follow the instructions below in sequential order.

SMTP Settings

Tap Settings

Tap Mail, Contacts, Calendars

Tap the UWO account

Tap the UWO email address

Scroll down and Tap smtp.uwo.ca

Tap the Primary Server in order to edit the smtp server

Ensure Use SSL is ON

Ensure Authentication is Password

Ensure Server Port is 587

Tap Done

Tap Account

edit SMTP settings

IMAP Settings

Tap Advanced

Scroll down to Incoming Settings

Ensure Use SSL is ON

Ensure Authentication is Password

Ensure Server Port is 993

 Tap Account

edit IMAP settings

Tap Done

See Also

If you require additional assistance please contact the ITS Help Desk at 519 661-3800.

Western provides the best student experience among Canada's leading research-intensive universities.