How Do I ... Forward With Full Email Headers


Information

These instructions provide assistance in forwarding full headers from a variety of email programs.  This information is necessary in order to troubleshooting mail delivery issues here at Western.

Note: If referencing this page please keep in mind the context for whom it has been written.  If the message does not originate from nor is it intended for Western the headers should not be sent to postmaster@uwo.ca. Instead it should be directed to the IT support staff of the mail domain in question.

Western's Webmail

  1. Highlight the message and select the forward button
  2. From the tabbed message view enter the appropriate email address in the To field
  3. Select Send

Note: Please do not forward the message using the option, Inline .

Thunderbird

From the menu at top

  1. Select View... Headers... All
  2. Navigate to and highlight the message in question
  3. Select the Forward button.
  4. Enter "postmaster@uwo.ca" into the To: field.
  5. Send the message.
    Note: Once you have successfully forwarded the message with full headers be sure to switch back to 'normal headers by selecting View... Headers... Normal.

Outlook 2010

  1. Double-click on the e-mail message to open it in its own window.
  2. From the Message tab, Locate the group called Tags.
  3. Select the arrow in the bottom right hand corner of the group.
  4. A box will appear with the internet header information on the lower portion.
  5. Copy the Internet headers: into memory:
    • Click anywhere in the Internet headers: box.
    • Press Ctrl-A
    • Press Ctrl-C
  6. Open a new message composition window.
    • Select New from the menu at the top of Outlook.
    • Enter "postmaster@uwo.ca" into the To: field.
  7. Paste the complete message in the body of the new message.
    • Click your mouse in the body of the message (does not matter where).
    • Press Ctrl-V.
  8. Send the message.

Outlook 2007

  1. Double-click on the e-mail message to open it in its own window.
  2. From the Options dialog box
  3. Select the arrow in the bottom right hand corner
  4. Copy the Internet headers: into memory:
    • Click anywhere in the Internet headers: box.
    • Press Ctrl-A
    • Press Ctrl-C
  5. Open a new message composition window.
    • Select New from the menu at the top of Outlook.
    • Enter "postmaster@uwo.ca" into the To: field.
  6. Paste the complete message in the body of the new message.
    • Click your mouse in the body of the message (does not matter where).
    • Press Ctrl-V.
  7. Send the message.

Outlook 2003

  1. Double-click on the e-mail message to open it in its own window.
  2. Click the View menu.
  3. Click on Options...
  4. Copy the Internet headers: into memory:
    • Click anywhere in the Internet headers: box.
    • Press Ctrl-A
    • Press Ctrl-C
  5. Open a new message composition window.
    • Select New from the menu at the top of Outlook.
    • Enter "postmaster@uwo.ca" into the To: field.
  6. Paste the complete message in the body of the new message.
    • Click your mouse in the body of the message (does not matter where).
    • Press Ctrl-V.
  7. Send the message.

Mac OSX Mail

  1. Select the message you want the full headers for.
  2. In the menu bar click 'View'.
  3. Go down the list and select 'Message', 'Long Headers'.
  4. Click on the message to highlight it, and then click on the Forward button.
  5. Enter "postmaster@uwo.ca" into the To: field.
  6. Send the message.

Gmail

  1. Log in to Gmail.
  2. Open the message you'd like to view headers for.
  3. Click the down arrow next to Reply, at the top-right of the message pane.
  4. Select Show original.
  5. Copy the entire content and paste into a new message
  6. Enter "postmaster@uwo.ca" into the To: field.
  7. Send the message.

Hotmail

  1. Log in to Hotmail.
  2. Highlight the message you'd like to view headers for.
  3. Right-click the message in the message list
  4. Select View message source.
  5. Copy the entire content and paste into a new message
  6. Enter "postmaster@uwo.ca" into the To: field.
  7. Send the message.

Yahoo

  1. Log in to Yahoo.
  2. Highlight the message you'd like to view headers for.
  3. Right-click the message in the message list
  4. Select View Full Headers
  5. Copy the entire content and paste into a new message
  6. Enter "postmaster@uwo.ca" into the To: field.
  7. Send the message.
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