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This document will outline some of the more common troubleshooting procedures used to increase the functionality of the Outlook Connector. Frequent updates to this document are needed because of a disconnect in development paths between Microsoft and Oracle (SUN). e.g. As MS releases automatic updates it will often require Oracle (SUN) to release a new version of the connector in order to update related code involved with the synchronization features.
Procedures
Check the Outlook Connector Version
While running the Outlook Connector profile
Select Help... About Sun Java System Connector for Microsof Outlook
From the Start Menu
Select Start... Control Panel Select Add/Remove Programs Scroll through the list of applications and highlight Sun Java System Connector Select Click here for support information
If it isn't 7.3.120.3 then continue with the upgrade, otherwise skip forward to the Post installation Checklist
Click on Shared Calendars and expand out the directory structure
Right click the calendar in question and select Properties
Select the Advanced tab
Select the Empty and resync... button
Select OK
Check the Status of the Connector in Outlook
Microsoft considers the Oracle Connector for Outlook an 'Add-In' appliance which can sometimes become disabled through Windows or MicroSoft Office security updates. Listed below are instructions on how to check and activate the software using the two supported versions of Outlook.
From Microsoft Outlook main menu Select Tools... Trust Center
From the Trust Center window Select Add-ins Be sure 'Disabled Items' is selected from Manage : drop down Select Go...
From the Disabled Items window Highlight the Addin: sjui Select Enable Select Close... OK
Restart Microsoft Outlook client and verify undesirable behavior mentioned above is gone. Note: If running Vista you may need to run Outlook as administrator.
Please note read access is required in order to access subscribe calendars using the Connector. Any calendars that an individual has subscribed to using Convergence should be pushed down to the client from the server, making them automatically available. On occassion you may need to perform some Connector troubleshooting to pull down the subscribed calendars from the server.
From the Outlook menu bar
Select Go... Folder List
Click on Shared Calendars and expand out the directory structure
Select the calendar in question.
When you switch over to calendar view and it should now be listed.
Windows Search scans the SJOC.pst file, which can cause an issue requiring you to restart Connector for Outlook. For this reason, it is recommended to disable Windows Search when using Connector for Microsoft Outlook. To Turn Off Windows Search
From Outlook
Select Tools… Instant Search… Search Options.
Under the sub heading Indexing
Clear the check boxes under Index messages in these data files:
You will need to make the following changes if you see this pop up window after launching Outlook. This change will eliminate dependencies on CE-Communications Express, a service that was decommissioned in July '11 Outlook should be closed when performing the following tasks:
Select Start… Control Panel… Mail
Select Show Profiles…
Ensure the SJOC profile is highlighted and select Properties
