How Do I ... Dial-in to UWO from Windows XP Home



This document explains how to set up Windows XP for dialing a modem and using PPP. It is divided into:

  • Install and configure the modem
  • Create the Connection icons
  • Connection details

Depending on your setup, you may only need to complete the instructions in some of these sections. Please read the instructions in each section carefully to determine what sections apply to your situation.

Requirements: Windows XP and a high speed (9600 bps or faster) modem.

Install and Configure the Modem

If you have already installed your modem, you can skip to section 3.
Note: Depending on how and when you installed Windows XP, the following instructions may vary slightly.

To install the modem,

  1. Click the start button, then click Control Panel .
  2. At the Pick a category window, click on Printers and Other Hardware .

  3. control panel

  4. At the Pick a task window, Under the See Also section on the left, click Add Hardware .

  5. printers

  6. This will bring you to the Add Hardware Wizard , click Next to continue, and windows will automatically search for new hardware (If windows finds your modem you can skip to step 8).
  7. When asked if the hardware is connected, select Yes, I have already connected the hardware and click Next.
  8. In the installed hardware list select Add a new hardware device , and click Next.
  9. When the wizard asks what you want to do select Search for and install the hardware automatically(Recommended) , then click Next.
  10. At the Verify modem window, check that the modem found is the correct one. If it looks correct, click Next. Otherwise, click Change... , select it yourself and click OK when done.
  11. If you get the Edit Location window, fill in the country, area code, and outside line information.
  12. Click the finish button. You will be returned to the Printers and Other hardware window.
  13. Click on Phone and Modem Options .
  14. Highlight My Location and click the Edit button. Type in the following (or if already entered, verify that information is correct):

  15. edit location

    If you need to add a special digit to dial an outside line (e.g. from a modem on campus), type in the number beside To access an outside line, dial . On campus, you would use 9 . If you have Call Waiting, then click (check) on the box beside To disable call waiting, dial . Type in *70, as the disable code or select it by clicking the arrow beside the box.
  16. Click either Tone dialing or Pulse dialing and click OK .
  17. Click OK on the Phone and Modem Options window.
  18. Close the Printers and Other hardware window.

Create the Connection Icon(s)

There are two ways to dial into UWO: using E-Mail Express , a free, time-limited service for accessing email and the internet, and Internet@Home which allows full access to the Internet (e.g. web browsing, downloading files, etc.). All faculty, staff and students are automatically given access to the E-Mail Express. However, you must register separately for the Internet@Home (for more details please see .

Creating the Connection Icon

  • Click on start , then Control Panel .
  • Click on Network and Internet Connections .
  • Then under the or pick a Control Panel icon , click Network Connections .
  • Click the Create a new connection icon. Then click Next to continue.
  • Under Network Connection Type , select Connect to the Internet . Then click the Next button.
new connection wizard
  • Under Getting Ready , select Set up my connection manually . Then click the Next button.
new connection wizard 2
  • Under Internet Connection , select Connect using a dial-up modem . Then click the Next button.
new connection wizard 3
  • Under Connection Name click in the ISP Name: box, type UWO Internet , then click the Next button.
new connection wizard 4
  • Under Phone number to Dial click in the Phone number: box, type 519 640-5305 , then click Next
new connection wizard 5
  • Under Internet Account Information click in the User name: box, fill in your username . Then, click in the Password: box, fill in your password and re-enter your password below in the Confirm password: box. Place a check beside Use this account name and password when anyone connects to the Internet from this computer and place a check beside Make this the default Internet connection . Make sure there is no check beside Turn on Internet Connection Firewall for this connection , then click Next
new connection wizard 6
  • Under Completing the New Connection Wizard place a check beside Add a shortcut to this connection to my desktop .
new connection wizard 7
  • Click finish

An icon (e.g. called UWO Internet ) will be created on the Desktop . You are now ready to use this connection icon to connect to UWO. From now on, all you need to do is double click on this icon (see section 4).

NOTE: Before you can use your personal computing account (and therefore E-Mail Express or Internet@Home), you must enable the account for use by agreeing to and signing an Acceptable Use Policy (AUP). This can be done electronically via the web. Please see Activating an ITS Computing Account at URL

The instructions up to this point describe how to set up your Windows XP and modem the first time. All other times, to make a connection you only need to follow the instructions in the next section.

Connection Details


If you are not already at the Dial-Up Networking window, double click on the Dial-Up Networking icon from the My Computer folder on the Start menu.

  • Double click on the icon you created (e.g. UWO Internet ).
  • You will now get the Connect dialog box. If your username and password are not entered please enter them now (Note* Due to windows XP higher security your password will appear longer than it really is). After entering your information click Connect .

... Next, you will see a dialog box with the message:

Status: Dialing...

After a few moments, this message will change to:

        Connected at 57600 bps

        Duration: 000:00:01

The Duration line will start a counter to show you how long you have been connected. At this stage, you can minimize this window. 


To disconnect the modem and session, first close up all the IP applications (e.g. Netscape, Eudora, Internet Explorer, SSH, etc.). Double click on the connection icon on your desktop, or in your taskbar (lower right beside the clock) and click the Disconnect button. The modem will be disconnected.

Using IP Applications

Once the connection is made, you can run IP (Internet) programs such as Netscape, Internet Explorer, Telnet, FTP, SSH, Outlook (Express) and Eudora.

AutoDial (Dial-on-demand)

You can set up Windows XP to dial and connect the modem automatically when an Internet application such as Netscape is started. (i.e. you don't have to connect first before running Netscape). To do enable this:

  1. Click on the Start button, then Control Panel.
  2. Then click Network and Internet Connections .
  3. Then click Internet Options .
  4. This will now open your Internet Options window. Click on the Connections tab, then select Always dial my default connection , then click OK .
  5. Close the Control Panel


Disclaimer: The provided instructions are for information purposes only. Neither The University of Western Ontario nor the Division of Information Technology Services assume any responsibility for loss of use or damage to a computer system (including any data or software contained within the computer system) which is the result (directly or indirectly) of the application of these instructions. Any problems, questions or concerns not addressed by these instructions should be directed to the vendor and/or the manufacturer and not to The University of Western Ontario or any of its employees or incumbents.

©2010, The University of Western Ontario. Permission is granted to copy in whole or in part provided that due credit is given to the authors, Information Technology Services, and The University of Western Ontario.

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