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My Pay Frequently Asked Questions Graphic


What is your mailing address?

Who do I contact regarding my personal tax credit return? (TD1 and TD1ON)?

How can I receive information about the Canada Pension Plan and Employment Insurance?

Why didn't I have income tax, Canada pension, or employment insurance deducted from my paycheque?

How do I change my address and/or banking information?

When do I get paid?

How do I have my lost paycheque replaced?

How can I arrange to be paid for missing hours on my pay?

How do I arrange for a letter stating what my salary is and the date of employment at Western?

How do I stop my Canada Savings Plan deductions?

Do I receive a T4 for each job that I had on campus?

How do I get a copy of my T4/T4A?

How do I arrange for a record of employment?


What is your mailing address?


You can contact us at:

Western University
Room 5100 Support Services Building
London, Ontario
N6A 3K7
Phone: 519-661-2194 or extension 82194
Fax: 519-661-4104 or extension 84104
Email: hrhelp@uwo.ca


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Who do I contact regarding my personal tax credit return? (TD1 and TD1ON)?


If you require specific information, contact the Canada Customs & Revenue Agency at 1-800-959-8281 or access their web site.


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How can I receive information about the Canada Pension Plan and Employment Insurance?


  • There is detailed information regarding Canada Pension Plan, Employment Insurance, Old Age Security, and Social Insurance Number application at Human Resources Development Canada
  • For a listing of deduction information click here.

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Why didn't I have income tax, Canada pension, or employment insurance deducted from my paycheque?


Your income has no deductions taken because the earnings were paid to you from a scholarship, fellowship, or a research grant. This would also include Graduate Research Assistants and Post Doctoral Fellows. These earnings are reported on a T4A.


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How do I change my address and/or banking information?


You can change your address and banking information with Human Resources by signing in to myHumanResources. Use your username and password to sign in to the system.

Alternately, you can complete the Personal Data Form and return it to address noted above. To initiate or change your bank account information, the personal data form must be completed with a VOID cheque attached. The deadline for the form to reach our office is the 15th of each month.


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When do I get paid?


Monthly paid employees receive their pay on the second last workday of each month. Weekly paid employees receive their pay every Friday.


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How do I have my lost paycheque replaced?


Contact our office by phone at 519-661-2194 or email hrhelp@uwo.ca with the details of the lost cheque. You will be contacted regarding replacement.


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How can I arrange to be paid for missing hours on my pay?


You need to contact your department or faculty administrator first. They will initiate the appropriate paperwork if applicable.


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How do I arrange for a letter stating what my salary is and the date of employment at Western?


This letter is called a 'statement of earnings' and can be requested by contacting our office by phone at 519-661-2194 or email hrhelp@uwo.ca


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How do I stop my Canada Savings Plan deductions?


You will need to complete a Stop Deduction Form and forward it to us at our mailing address.


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Do I receive a T4 for each job that I had on campus?


No, the T4 you receive will be the accumulated total of earnings you were paid.


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How do I get a copy of my T4/T4A?


You may request a copy of past T4/T4A forms by filling out a Request for Copy of T4/T4A Form.  Details regarding distribution of T4/T4A slips are available at http://www.uwo.ca/humanresources/T4info.htm


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How do I arrange for a record of employment?


Contact our office to request a record of employment. Please be sure to have the following information available:

  • Last day for which paid.
  • Your surname is (if calling please spell your surname).
  • Your first name is (if calling please spell your first name).
  • Your Social Insurance Number.
  • Your nine digit employee identification number.
  • Your department name.
  • Your area code and telephone number.

The ROE is electronically transferred to the HRSDC by the University using protocols and procedures established by HRSDC. HRSDC requires all applicants for Employment Insurance benefits to use their on-line services.

Employees needing a copy of the Record of Employment can print a hard copy by visiting "My Service Canada Account" on the Service Canada website


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