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My Pay Frequently Asked Questions Graphic


What is Human Resource Service's mailing address?

Who do I contact regarding my personal tax credit return? (TD1 and TD1ON)?

How can I receive information about the Canada Pension Plan and Employment Insurance?

Why didn't I have income tax, Canada pension, or employment insurance deducted from my paycheque?

What rates are used to calculate my employment deductions?

How do I change my address and/or banking information?

When do I get paid?

How do I have my lost paycheque replaced?

How can I arrange to be paid for missing hours on my pay?

How do I arrange for a letter setting out my salary and the date I began employment at Western?

How do I stop my Canada Savings Plan deductions?

Do I receive a T4 for each job that I had on campus?

How do I get a copy of my T4/T4A?

How do I arrange for a record of employment?

How do I print the the electronic Record of Employment submitted to Service Canada?

How do I withdraw money from my Canada Savings Plan?


What is your mailing address?


You can contact us at:
Western University - Human Resources
Support Services Building
- Room 5100,
London, Ontario
N6A 3K7
Phone: (519) 661-2194 or extension 82194
Fax: (519) 661-4104 or extension 84104
Email: hrhelp@uwo.ca

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Who do I contact regarding my personal tax credit return? (TD1 and TD1ON)?


If you require specific information, contact the Canada Customs & Revenue Agency at 1.800.959-8281 or access their web site.


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How can I receive information about the Canada Pension Plan and Employment Insurance?


There is detailed information regarding Canada Pension Plan, Employment Insurance, Old Age Security, and Social Insurance Number application at Human Resources Development Canada

For a listing of deduction information click here.


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Why didn't I have income tax, Canada pension, or employment insurance deducted from my paycheque?


Your income has no deductions taken because the earnings were paid to you from a scholarship, fellowship, or a research grant. This would also include Graduate Research Assistants and Post Doctoral Fellows. These earnings are reported on a T4A.


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How do I change my address and/or banking information?


You can change your address and banking information with Human Resources by signing in to myHumanResources. Use your Western Personal Computer Account information (email username and password) to sign in to the system.

Alternatively, you can complete the Personal Data Form and mail it in to address noted above. The deadline for the form to reach our office is the 15th of each month.


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When do I get paid?


Monthly paid employees receive their pay on the second last workday of each month. Weekly paid employees receive their pay every Friday. Here are some detailed pay schedules.


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How do I have my lost paycheque replaced?


Contact our office by phone at 661-2194 or email hrhelp@uwo.ca with the details of the lost cheque. You will be contacted regarding replacement.


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How can I arrange to be paid for missing hours on my pay?


You need to contact your department or faculty administrator first. They will initiate the appropriate paperwork if applicable.


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How do I arrange for a letter setting out my salary and the date I began employment at Western?


This letter is called a 'statement of earnings' and can be requested by contacting our office by phone at 661-2194 or email hrhelp@uwo.ca.


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How do I stop my Canada Savings Plan deductions?


You will need to complete a Stop Deduction Form and forward it to us at our mailing address. Click the link above for the form.


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Do I receive a T4 for each job that I had on campus?


No, the T4 you receive will be the accumulated total of earnings you were paid. (Exception - You receive two T4s if you have a status change from part-time to regular full-time.)


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How do I get a copy of my T4/T4A?


Please visit our T4 and T4A page


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How do I arrange for a record of employment?


Contact our office to request a record of employment.
Please be sure to have the following information available:
Last day for which you were paid.
Specify if it is to be mailed or picked up.
Your surname (if calling please spell your surname).
Your first name (if calling please spell your first name).
Your Social Insurance Number.
Your nine digit employee identification number.
Your department name.
Your area code and telephone number.
Your complete current mailing address.

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How do I print the electronic Record of Employment submitted to Services Canada?


Employees are not required to submit a paper copy of the ROE to Service Canada. Should you still wish to view and print a copy, you can do so on the same day that Western submits the ROE by visiting "My Service Canada Account" on the Service Canada website.


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How do I withdraw money from my Canada Savings Plan?


For information on how to withdraw money from your Canada Savings Plan, you will need to contact the Bank of Canada at:

Government Securities Services
Bank of Canada
234 Wellington Street
Ottawa ON K1A 0G9

1-877-899-3599
1-800-354-2222 (TTY/Teletypewriter)


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