Since the strategic planning process began in September 2011, a number of objectives have been successfully completed (listed below). The steering committee is continuing to focus on future objectives.
Objective: To utilize the feedback from bi-annual customer survey that will provide us the flexibility to resolve unexpected situations (B1)
Outcome: Develop on-line survey, someone to compile info from the survey, analyse survey and make recommendations
Objective: To identify new and review existing roles and responsibilities as part of an annual review (P2)
Outcome: Clearly defined job descriptions
Objective: To review and develop a communication plan for FM that outlines stakeholders, their requirements and timelines (CO1) Outcome: External, internal, and operational communications plan(s)
Objective: To review existing methods of communication for responding to each stakeholder group, utilizing information for bi-annual customer surveys (CU2) Outcome: Set up formalized survey process and develop mechanism to update survey. Ensure consistent messaging to everyone.
This document was created by the Strategic Planning Steering Committee. It outlines the action items/objectives that will guide Facilities Management towards reaching its vision. Each objective is aligned with an 'outcome' and leaders.
Physical Plant & Capital Planning Services strategic documentation.