Information - Service Centre

Key Requisition Upgrades

New Call-in Service

Callers to the Facilities Management Service Centre will be welcomed by a new voice. The unit has launched a new phone tree system that will pick up all inbound calls.

Service Center Download: Quick Reference Phone Chart (PDF)

Western News Article: Facilities Management Service Centre upgrade improving callers' experience.

Making Effective Service Calls

Providing the following information allows us to respond as efficiently and quickly as possible to your concern.  Please review these points before making a request to our Service Centre;

Please have the following information ready when you contact our Service Centre.
Full name and phone number
Building name and exact location of problem - including the room number.
If the concern is not in a room, please provide the two nearest rooms.
Description of the problem or concern:

• Severity of problem
• Any noise or smell (please describe)
• Have you seen the problem area?
• Proximity to equipment and/or supplies
• Description of the item that is malfunctioning

The Service Centre is staffed by a team of helpful people. They are available to process any work or repair requests you have.  They are also a great resource for having your questions answered or to be put in touch with the proper department within Facilities Management.

Electronic Work Order Request (eWORq).