Getting Help with Online Courses

Setting up OWL sections

Karen De Heus is your primary contact for creation of new sections and for questions about making changes to online material.

Training and questions about using the OWL tools

The Instructional Technology Resource Centre (ITRC) provides support and training for OWL.  The ITRC can be reached at 519-661-2111 Ext. 85513

OWL e-Training Archives can be found online at https://owl.uwo.ca/portal/site/8fdbf430-43ff-4df1-b004-f180db17dc0b/page/ea2a3d84-6831-4621-8a00-bbb29f90e0ba.

 

OWL Documentation

Information on OWL and how to set up, troubleshoot etc can be found in the OWL Documentation Instructor area at https://owl.uwo.ca/portal/site/8fdbf430-43ff-4df1-b004-f180db17dc0b/page/c3991732-085d-40c3-ba63-d0673727ae57.

 

Student Problems with OWL

If your students are experiencing problems, please direct them to the ITS Help Desk at 519 661-3800. For hours and additional contact information, please visit http://www.uwo.ca/its/helpdesk/

Troubleshooting information is also available online. A list of common problems and solutions are available in the OWL Documentation Student area at https://owl.uwo.ca/portal/site/8fdbf430-43ff-4df1-b004-f180db17dc0b/page/c3991732-085d-40c3-ba63-d0673727ae57.