Canadian Centre for Activity and Agine

Frequently Asked Questions

  • New Participants

  • Trainers/Instructors

Here are some of the most frequently asked questions about CCAA course registration, account creation, account login and certificate retrieval. If the answer to your question is not found here or elsewhere on this website, contact the CCAA leadership training team to get more specific information.

Need information about what to do after your training is done? Download this information sheet

Which web browsers work best with the online system?

Not all devices and web browsers are compatible with the CCAA site. For the best browsing experience please use Google Chrome or Mozilla Firefox on Mac or PC.

A note about tablets: The CCAA website has not yet been optimized for viewing on iPads and other portable devices.

How do I register for a course?

  • Select the course, workshop or conference you are interested in registering for.
  • Select the course instance (date and location) that you would like to register for. Note: the dates are embedded in a window on the page so be sure to scroll down to see all dates listed.
  • Click "Register" beside the course instance you want to register for. You will be taken to your cart.
  • If you've never signed up for CCAA leadership training online, click "New client, sign up"
    • Fill in the form with titled Sign up - Personal Data. Be sure to scroll to the bottom of the form and fill in every field that is marked with an asterisk. Double check that your name and email address are spelled correctly. The name will appear on your certificate as spelled. If your email is not entered correctly you will not be able to access your account, certificate or payment receipts, or receive email communications with information about your course.
    • Click "Submit" at the bottom of the page.
  • If you already have a CCAA account (have previously signed up for training online) click "Already have account, sign in"
    • Enter your email address and password (your password was provided to you in an email when you created your account, you may have changed it to something more memorable from within your account)
    • Click "Sign in"
    • If you don't remember your password click "Remind password"
  • The next page will provide you with confirmation of the course you are registering for. Scroll down to the bottom of this page and click "Confirm" to confirm your registration in the course. Note: if you do not click "Confirm" on this page your registration will NOT be submitted.
  • Once your registration is confirmed you will be provided the option to pay for the course online. Online payment is highly recommended but cheques and money orders are also accepted.
  • After registering and completing the online payment you will receive a bundle of emails. One to confirm you have set up your CCAA account (if it is your first time registering for a course online) which provides a temporary password, one to confirm your registration in the course, and another to confirm your online payment/invoice for payment due.
  • If your organization is paying for your course, please submit your invoice to your supervisor for payment/reimbursement.

How do I create a CCAA account?

You create a CCAA online account the first time you register online for leadership training

  • Once you've selected the course, workshop, or conference you want to register for and clicked "Register" to place it in your cart, click "New client, sign up" from the "Cart" page
    • Fill in the form titled Sign up - Personal Data. Be sure to scroll to the bottom of the form and fill in every field marked with an asterisk. Double check that your name and email address are spelled correctly. The name will appear on your certificate as spelled. If your email is not entered correctly you will not be able to access your account, certificate or payment receipts, or receive email communications with information about your course.
    • Click "Submit" at the bottom of the page.

What if I don't have an email address?

All CCAA online users must have a personal email address. There are several popular free services which can provide you with your own personalized email address. Listed below are a few of the most popular.

How do I login to my CCAA account?

When you registered for training with the CCAA, an email was sent your email address (as long as you entered the correct email address upon registering). This email provided you with an auto-generated alphanumeric password (if you did not receive this email, please check your junk email folder)

How do I retrieve my lost or forgotten password?

You can retrieve a lost or forgotten password by clicking "Remind password" under the sign in button on the Sign in page

Do I need a special program or software to download and view my certificate?

Yes, please ensure that you have the most up-to-date version of Adobe Reader on your system. The certificate will be downloaded as a PDF file. PDF files can be printed or saved on your computer.

How do I retrieve an invoice from my account?

You can download an invoice after you register for training online.

  • Sign in to your CCAA account.
  • Click on the "My orders" tab in the account navigation bar.
  • Under the course details area click "Get invoice"
invoice download
  • When you click Get invoice the system will generate a PDF of your invoice, this can be saved to your computer or printed.

Note: If you've registered for more than one course through the CCAA online system you may need to scroll down to find the course listing and invoice you want to print or save.

How do I download my participation certificate after training?

You can download your Certificate of Participation once you've completed the online course evaluation survey.

  • Sign in to your CCAA account.
  • Click on the "My orders" tab in the account navigation bar.
  • Under the course details area click "Get certificate"
participation certificate download
  • When you click get certificate the system will generate a PDF version of your certificate, this can be saved to your computer or printed.

Note: If you've registered for more than one course through the CCAA online system you may need to scroll down to find the course listing and certificate you want to print or save.

How do I order a replacement certificate for training prior to online registration?

To order a replacement certificate for a course or workshop prior to the beginning of online registration in July 2014 please send an email to the Certification Coordinator. the email should include your first and last name, as well as the date of training and name of the course you took and if possible the name of the trainer. There is a $25 fee for certificate reprints.

How do I withdraw or resign from a course?

To resign from a course, before payment has been made

  • Sign in to your CCAA account.
  • Click on the "My orders" tab in the account navigation bar. 
  • Scroll through the list to find the course you would like to resign from or the registration you would like cancel.
  • In the “details” box, click the blue hyperlink “Resign from this course”.
resign
  • Confirm resignation. The course will now appear with a strikethrough on your course list.

If online payment has been made, once resignation is complete, a refund will be issued back to the credit card.

How do I get a refund?

If I paid online? All refunds from CCAA for online payments are credited back to the credit card used for online payment.

If I called in my credit card number? Since the CCAA does not keep full credit numbers on file a member of the team will contact you for your full credit card number & expiry date in order to process the refund. To avoid these extra steps make your course payments online and ensure that refunds are quick and easy.

If I sent in a cheque for payment? If payment has been made by a company or personal cheque, a cheque requisition must be made through Western University by the CCAA's bookkeeper. Refund cheques can take up to 4 weeks to be processed at Western.

Which credit cards can I use to pay online?

Visa and Mastercard are accepted online.

How do I update my contact information in my CCAA account?

  • Sign in to your CCAA account.
  • Click on the "Personal data" tab in the account navigation bar.
  • Make the desired changes to your information.
  • Click "Submit".

How do I change my CCAA account password?

  • Sign in to your CCAA account.
  • Click on the "Password" tab in the account navigation bar.
  • Type in the new password.
  • Confirm the new password by typing it in again.
  • Click "Submit".

How to I get a new certificate if I did not sign up for training online?

If you took training prior to July 2014, you cannot access your certificate (participation or certification) online. Please contact the Certification Coordinator to order a reprint for $25.

How do I order a new CCAA course manual?

The cost for replacement manuals is $50 (any course). Please contact the Certification Coordinator to order.

Here are some of the most frequently asked questions from trainers, facilitators and instructors about CCAA course posting, participant registration, payment, certificate retrieval and the instructor directory. If the answer to your question is not found here or elsewhere on this website, contact the CCAA leadership training team to get more specific information.

Trainers/Facilitators

How do I download my trainer/facilitator certificate?

You can download your trainer/facilitator certificate at any time, as long as your certification status is active.

  • Sign in to your CCAA account. NOT your Trainer account.
  • Click on the "Certification" tab in the account navigation bar.
  • Under the trainer status details area click "Get certificate"
trainer certificate
  • When you click get certificate the system will generate a PDF version of your certificate, this can be saved to your computer or printed.

NEW!! How do I set up my business so the CCAA can pay me for training?

  • Visit the Canada Revenue Agency website to learn more about registering your business and getting a business number. Your business must be registered with the CRS in order for payments for the trainer portion of training registration fees to be paid through the university.
  • Once the course or workshop is complete submit an invoice (include the business number) to lbrown59@uwo.ca for the trainer/facilitator portion of the training fees.

How do I login to my trainer account?

  • Login to your trainer account (on any page of the CCAA website click Trainer/Admin Login under Popular Resources in the footer) or go directly to the Trainer Login page
  • enter your email address and password
  • click Login

How do I post a course?

ALL upcoming courses/workshops and refreshers must be posted online.

  • Login to your trainer account 
  • click Course dates in the left sidebar
  • click the Add button (on the right)
  • fill in the blank fields and click Save

How do I post a closed course?

  • Login to your trainer account 
  • Click Course dates in the left sidebar
  • Click the Add button (on the right)
  • Fill in the blank fields, be sure to check off the box labeled Closed Course, this will reset the registration fee to $0.00
  • In the List dates if necessary field you may wish to type "CLOSED COURSE" to dissuade people who are not from your organization from registering for the training
  • Click Save
  • Note: Course participants MUST STILL register online, even if they will be participating in a closed course.

How do I delete registrants from my course?

  • Login to your trainer account 
  • Click Course dates in the left sidebar
  • Locate the training from which you want to remove participants
  • Click the hyperlinked fraction in the column titled Part (if the fraction says 7/20 this means that 7 people have registered out of the maximum 20 you are allowing in the training)
  • Once you click this link you will see a list of registrants. Remove/resign them from the training by clicking the red x icon (tool tip: Mark as resignation) at the end of their row

How do I cancel or reschedule my training?

  • Login to your trainer account 
  • Click Course dates
  • Locate the training you want to cancel
  • If you have a new date for the training, change the dates in the posting and contact your participants to let them know about the adjustment
    • participants may participate on the new date
    • participants may resign (remove themselves) from the training (see instructions under Registrant Accounts FAQ "How do I withdraw or resign from a course?") or you can resign them (see instructions above "How do I delete registrants from my course?")
  • If you don’t have a new date for training, remove all participants from the roster (see instructions above “How do I delete registrants from my course?”) and change the date in the posting to one in the past to prevent the course from displaying on the website

Note: Once a course has been posted to the website it can never be deleted if people have registered, even if they have been removed from the training

Do I enter the before or after tax price when I post training?

The online system automatically calculates tax based on the province in which training is held so be sure to enter the before tax fee when posting training online.

Can I offer free training to a participant in my course?

If 11 or more people register and pay for the training and the host facility provides space and food (lunch/snacks/refreshments) free of charge, the facility will receive one free registration for an in-house staff member.

NEW!! Why the change to online registration and payment via credit card?

Online registration was developed to streamline the process of gathering and archiving course and participant information. Registration must now be completed online so participants can access their certificates of participation at the end of training. In the case of the SFIC training, course participants will receive timely reminders about their certification and renewal deadlines.

Consolidating online registration and payment benefits trainers because:

  • They don’t need to accept personal payments in the form of cheques and cash
  • They don’t need to track down late payments
  • Participants who pay during registration are more likely to attend the training

Consolidating online registration payment benefits participants because they can:

  • Secure their spot instantly by paying for the registration with any major credit card
  • Be confident that the payment process is safe and secure through the university’s servers
  • Retrieve payment receipts online at any time

How do I print a course roster from the system?

  • Login to your trainer account 
  • Click Course dates
  • Locate the course for which you want to print the roster
  • Click the hyperlinked fraction below the column titled Part (if the fraction says 7/20 this means that 7 people have registered out of the maximum 20 you are allowing in the course)
  • Once you click this link you will be able to download or print your course roster – you no longer need to mail a roster to the CCAA but you must ensure that every person that attends your training registers for the course ONLINE

How do I verify participants' attendance in the course?

Upon course completion you must verify each participant’s attendance at the full training

  • Login to your trainer account
  • Click Courses
  • Locate the course for which you want to verify attendance
  • Click the hyperlinked fraction below the column titled Part
  • On the online course roster click the stop icon (Tool tip: Change to: took part in course) to indicate that the participant has completed the training. The icon will change to a screen. This action will launch an email to your course participants that confirms their course completion and gives them instructions for completing the course evaluation and downloading their certificate of participation.

How do I launch participants' certificates after the course?

Upon course completion you must verify each participant’s attendance at the full training. Once their attendance is verified, their certificate will be launched in the system and they will be able to login to their online account to print a copy of the certificate for their records or save it digitally.

  • Login to your trainer account 
  • Click Courses
  • Locate the course for which you want to verify attendance
  • Click the hyperlinked fraction below the column titled Part (if the fraction says 7/20 this means that 7 people attended out of the maximum 20 you allowed in the course)
  • On the online course roster click the stop icon to indicate that the participant has completed the training. The icon will change to a screen.  this action will launch an email to your course participants that confirms their course completion and gives them instructions for completing the course evaluation and downloading their certificate of participation.

NEW!! What is the Trainer-CCAA Fee Split?

Effective October 2, 2017 the CCAA portion of training fees will change to 50%. This change will not affect the trainer/facilitator portion of the fees in most cases, due to the simultaneous registration fee increase. The CCAA portion of the registration fee covers course materials, shipping, marketing and online payment processing.

Note: The 50-50 split for the SFIC is based on the course registration fee of $300 and does not include the additional $25 charged for certification pre-payment.

Instructors

How do I add a program to the directory?

  • Sign in to your CCAA account.
  • Click on the "Form" tab in the account navigation bar.
  • Enter the information about your program (note: all fields are mandatory)
  • Click “Send”
  • You will see the message "Your course has been added successfully!" The submission form reappears below this message. You can use this space to enter another program.

How do I edit a program in the directory?

  • Sign in to your CCAA account.
  • Click on the "Edit" tab in the account navigation bar.
  • Select the program to edit by clicking the edit icon icon
  • Make the necessary changes and click “Send”
  • You will return to the program listing page.

How do I approve a program to continue the listing for another year?

  • Sign in to your CCAA account.
  • Click on the "Edit" tab in the account navigation bar.
  • Select the program to edit by clicking the edit icon icon.
  • Scroll to the bottom of the listing to “Approve for next period”.
  • You will return to the program listing page, where you can choose another program to approve.

Trainer, Facilitator and Instructor Resources

Visit the training resource page to download editable brochures and other resources for your courses

Have a question that we didn't cover here? Feel free to contact us for further clarification or to suggest additions to this page.